Terms and Conditions

All agreements are made between ‘you’ and Let’s Go Cambridge Ltd, trading as Lets Go Punting

Payment

Payment taken online or over the phone with debit or credit card  or bank transfer.

Payment is taken in GBP. For booking more than 2 weeks in advance either full payment or a 30% deposit payment can be made to secure the booking. The balance payment is due 2 weeks before the booking date. For bookings less than 2 weeks in advance full payment is taken to secure the booking.

Bookings

All bookings are subject to availability.

Lets Go Punting reserves the right to withdraw a product or package at any given time. In this case any outstanding bookings will be given the choice of an alternative product or equal or higher value or a full refund.

All direct bookings are for a specific departure time. Late arrival will result in a missed tour.

Third party bookings should contact the office to prebook a departure time. Arriving at the river without prebooking your departure time may result in a long wait time.

Covid-19

It is the customers responsibility to ensure that their group meets all of the socail distancing restrictions set out by the government.

Where ‘rule of 6’ or 2 households is in place ensure your group consists of a maximum of 6 people or 2 households.

We reserve the right to refuse entry if your group does not comply with social distancing guidelines.

Access

Due to the historic nature of the river there is limited disabled access. Despite this we aim to accommodate disabled customers wherever possible. Please contact us to discuss the options further.

Cancellations

Private Punting: Bookings cancelled more that 72 hours in advance are eligible to a 70% refund or can be rescheduled within the next 6 months. If only a deposit has been taken this will be retained. Bookings cancelled with less than 72 hours will not be refunded but can be rearranged for a fee of £15 plus (plus the difference if the new time/date is more expensive) up to 24 hours before departure.

Shared tours: Shared tours are booked for a specific time and date. If you are unable to attend on the date/time booked and give us at least 24 hours notice we can exchange your tickets for another date. (charges will apply if a more expensive date/time is selected).

Picnics/Drinks/Extras: Must be paid in full in advance and are non refundable or exchangeable with 14 days of booking date. 70% refund available before this time frame.

Additional Services: Walking Tours, Cocktail Making, Wine Tasting and Scavenger Hunts are non refundable within one month of the booking date. 70% refund or reschedule if cancelling more that one month in advance.

COVID-19 – If you or anyone in your household has COVID-19 symptoms or has been told to isolate DO NOT COME PUNTING. Please alert us by 9am on the day of your booking and we will reschedule or refund your booking. For more information see the COVID-19 page.

Late Arrival

You will not be eligable for a refund if you miss your tour due to late arrival.

Private Tours: Your punt is reserved for a specific time late arrival will result in a missed or reduced tour time. If you know you will be late please contact Lets Go Punting as soon as possible to let us know.

Shared Tours: Late arrival will result in a missed tour.

COVID-19 – As all tour times are prebooked late arrival will result in a missed tour. If you are unable to make your tour due to COVID-19 please contact as soon as possible.

Non-Appearance

If you fail to show up for your tour without letting us know no refund or rescheduling will be applicable.

Bad Weather

You cancel with at least 48 hours notice: Reschedule or refund minus a 30% non refundable deposit. Food/drinks/extras; No refund. You will be able to collect these extras and take them away with you. .

You cancel without providing notice or do not contact us: Payment is retained. If you wish to reschedule an additional 30% will need to be paid.

We cancel: Full refund for your punting tour. Food/drinks/extras: No refund. You will be able to collect these extras and take them away with you.

Safeguarding

All under 16’s must be accompanied by a parent or adult in the role of “loco parentis” to go out on a river tour with us.

Delivery

Online booking confirmation constitutes your ‘ticket’. Please print out your booking confirmation or be able to show it on a smart phone or tablet at our check in desk. Gift vouchers will be emailed. Any purchases made by bank transfer or phone will be emailed a confirmation ‘ticket’. Confirmation can be send via post where specifically requested. In the case of lost confirmations/tickets these can be-reissued in advance of the tour date.

Company Information

Lets Go Cambridge Ltd trading as Lets Go Punting. Company Number: 8246998. Office & Registered address: 30 Milton Road, Cambridge, CB4 1JY. VAT no:  167507294 .